Travel & TourismIstanbul, Türkiye
Premium Istanbul Travel Firm
~50%
Support Workload Cut
35%
MoM Sales Growth (3 months)
60+
SOPs Documented
Context
A premium travel agency running a 900+ reservation pipeline, handling bookings, visa inquiries, and customer support largely through manual, person-by-person WhatsApp and email threads.
The Problem
Manual tier-1 support was consuming the team's time on repetitive questions, while sales operations were fragmented across spreadsheets, WhatsApp, and ad hoc follow-ups — with no single source of truth for the CRM funnel.
What We Built
- An n8n-orchestrated LLM knowledge bot that answers tier-1 customer questions instantly using the company's own booking and policy data
- A WhatsApp customer-service bot that handles inquiries and hands off to a human only when needed
- A re-platformed CRM and Notion-based operations system replacing scattered spreadsheets, with 60+ documented SOPs
Stack
n8nOpenAI / Anthropic APIsWhatsApp Business APINotion
How It Works
How the WhatsApp support bot actually works — live in production.